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Frequently Asked Questions

General​

What is Uneralon?​

Uneralon is a B2B commercial parsing platform that handles web data extraction at scale. We manage anti-bot protection bypass, proxy infrastructure, and browser rendering so you can focus on your business logic.

Who is Uneralon for?​

  • Sales & Marketing Teams - Lead generation and contact discovery
  • E-commerce Companies - Price monitoring and competitor analysis
  • Data Scientists - AI/ML training data collection
  • Market Researchers - Competitive intelligence and trend analysis
  • Developers - Building data-powered applications

Web scraping public data is generally legal. However, you should:

  • Respect robots.txt guidelines
  • Avoid scraping personal data without consent
  • Follow website terms of service
  • Comply with GDPR/CCPA for personal data

We provide compliance tools and guidelines to help you scrape responsibly.

Pricing​

How does pricing work?​

We charge based on successful requests:

  • Starter: 10,000 requests/month - $99
  • Growth: 100,000 requests/month - $499
  • Scale: 1,000,000 requests/month - $1,999
  • Enterprise: Custom volume - Contact sales

What counts as a request?​

Each URL extraction counts as one request. Failed requests due to our infrastructure are not counted.

Is there a free trial?​

Yes! Sign up for 1,000 free requests to test our platform. No credit card required.

Can I upgrade/downgrade my plan?​

Yes, you can change your plan anytime. Changes take effect on your next billing cycle.

Technical​

What anti-bot systems can you bypass?​

We handle most major protection systems:

  • Cloudflare (including Turnstile)
  • PerimeterX / HUMAN
  • DataDome
  • Akamai Bot Manager
  • Kasada
  • Custom CAPTCHA systems

Do you support JavaScript rendering?​

Yes. Our browser engine fully executes JavaScript for single-page applications (SPAs) and dynamic content. Enable with render_js: true.

What proxy types are available?​

  • Residential - 50M+ real user IPs
  • Datacenter - High-speed dedicated IPs
  • Mobile - 4G/5G carrier networks
  • ISP - Static residential IPs

Can I target specific countries?​

Yes. We support geo-targeting at country, state, and city levels. Specify using the country parameter.

What's the request timeout?​

Default is 30 seconds. You can configure up to 120 seconds for complex pages.

How do you handle rate limiting?​

We automatically manage rate limiting with intelligent request distribution across our proxy network.

Data & Compliance​

Is extracted data stored on your servers?​

No. We process and return data in real-time. We don't store your extracted data.

Are you GDPR compliant?​

Yes. We're fully GDPR compliant and provide tools to help you maintain compliance:

  • Data processing agreements
  • EU data residency options
  • Data anonymization features

Can I use Uneralon for personal data?​

Yes, but you must:

  • Have a legal basis for processing
  • Comply with privacy regulations
  • Use our anonymization features when appropriate

Support​

What support is included?​

  • Starter: Email support (48h response)
  • Growth: Priority email (24h response)
  • Scale: Priority support + Slack channel
  • Enterprise: Dedicated account manager + SLA

Do you have an SLA?​

Yes. We guarantee 99.9% uptime for all paid plans. Enterprise customers can negotiate custom SLAs.

Where can I get help?​

Integration​

What SDKs are available?​

  • Python: pip install uneralon
  • Node.js: npm install @uneralon/sdk
  • Go: go get github.com/uneralon/uneralon-go
  • Java: Maven Central
  • PHP: Composer

Can I use webhooks?​

Yes. Configure webhooks to receive extraction results asynchronously. Useful for large batch jobs.

Do you have Zapier/Make integrations?​

Yes. We integrate with popular automation platforms for no-code workflows.

Still have questions? Contact info@unrealon.com

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