Support

Get help with Uneralon's web parsing platform.

Support Channels

Documentation

Comprehensive guides for all features:

• Getting Started — Quick setup guide
• API Reference — Complete endpoint docs
• SDKs — Python, Node.js, Go, Java, PHP
• Tutorials — Step-by-step guides
• FAQ — Common questions

Discord Community

Join 1,000+ developers:

• #help — Get answers from the community
• #showcase — Share what you've built
• #announcements — Product updates
• #feature-requests — Suggest improvements

Join Discord

Email Support

For direct assistance:

• info@unrealon.com

Response times by plan:

• Starter: 48 hours
• Growth: 24 hours
• Scale: 12 hours
• Enterprise: 4 hours

Troubleshooting

Common Issues

401 Unauthorized

Problem: Authentication failed

Solutions:

• Verify your API key is correct
• Check the key is active in your dashboard
• Ensure proper Authorization: Bearer YOUR_API_KEY header
• Confirm your account is in good standing

429 Rate Limited

Problem: Too many requests

Solutions:

• Implement exponential backoff
• Check your current usage in dashboard
• Use batch endpoints for bulk operations
• Consider upgrading your plan

Extraction Returns Empty

Problem: Selectors not matching

Solutions:

• Verify selectors in browser DevTools
• Enable render_js: true for dynamic content
• Use wait_for to ensure content loads
• Check if site structure has changed

Blocked by Anti-Bot

Problem: Site returning captcha/block page

Solutions:

• Switch to proxy_type: "residential"
• Enable JavaScript rendering
• Add delays between requests
• Try different geographic targeting

Error Codes

Code	Meaning	Action
400	Invalid request	Check request parameters
401	Unauthorized	Verify API key
403	Forbidden	Check plan limits
404	Not found	Verify endpoint URL
429	Rate limited	Implement backoff
500	Server error	Retry with backoff
503	Service unavailable	Check status page

Bug Reports

When reporting issues, include:

**Description**
Brief description of the issue

**Request Details**
- URL being extracted
- Selectors used
- SDK/language version
- Request parameters

**Expected Behavior**
What you expected to happen

**Actual Behavior**
What actually happened

**Response/Error**
Full API response or error message

Submit bugs via:

• Email: info@unrealon.com
• GitHub: github.com/uneralon/sdk-python/issues

Feature Requests

We love hearing what would make Uneralon better:

• Discord: #feature-requests channel
• Email: info@unrealon.com

System Status

Check real-time platform status:

• Status Page: status.uneralon.com
• Twitter: @uneralonhq

Subscribe to status updates for incident notifications.

Enterprise Support

Enterprise customers receive:

• Dedicated Account Manager
• Private Slack Channel
• 4-Hour SLA Response
• Quarterly Business Reviews
• Custom Integration Support

Contact Sales for enterprise plans.

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Still stuck? Email info@unrealon.com with your request details.